In order to better serve our customers, kangaroo mall makes the following commitments to the products sold:
1. Kangaroo mall is a service center with special after-sales service personnel. If customers have any questions, they can contact us through online message or email at any time.
2. The products sold by kangaroo mall are all cooperated with regular manufacturers to ensure that the products are cheap and the product quality is guaranteed.
3. After the customer signs the product, please check whether the received product is missing or damaged, and whether it is consistent with the description of the product. If the product is missing or damaged, and the physical object is not consistent with the product description, please contact us via online message or email.
4. If the customer refuses, delays in picking up the goods or no one picks up the goods, the kangaroo mall will be regarded as the customer's normal receipt of the products.
5. The product can be returned or replaced within 7 days from the date of receipt, as long as the product does not affect the resale.
6. When a product is returned or replaced, if the product price changes, it will be priced according to the current price of the product.
7. Products that have been cut, washed, manually removed or damaged, exceed the return period, and are not sold in kangaroo mall cannot be returned or replaced.
8. If the product is returned or replaced without product quality problems, all the costs incurred shall be borne by the customer; If the products have quality problems, the costs incurred shall be borne by kangaroo mall.
9. Please select the correct color, size or other product information before placing an order, and ensure that your address, postal code and telephone number are correct. After payment, we recommend that you check the order details again to make sure everything is correct. If you have any questions, please contact us to make changes.
10. Due to the different tariff policies of different countries, we are not sure whether you need to pay the tariff when you receive the package, so you may need to pay the tariff when you receive the package. Please understand.
11. Kangaroo mall's free shipping products are mailed through the default logistics channel of kangaroo mall. If you have any requirements on the logistics channel, please contact us for negotiation. And the name, quantity and price of the goods shall be truthfully filled in the logistics list. If you have special requirements for the price and name stated on the logistics list, please leave a message when placing an order.
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